1:1 Video Call Meetings | Advice & FAQ

BEFORE THE EVENT - TECHNICAL PREPARATIONS

• Use a desktop computer or laptop where both Webcam and Microphone is installed
  * Check your audio quality, using headphones is highly advised
  * Use a good webcam to improve the image quality
• Video call meetings can NOT be managed via the b2match Mobile App
• Check your time-zone
  Log-in and select "Edit my profile" to check your current time zone selection. If this is not the time zone you are located in during the meetings please change accordingly
• Use Mozilla Firefox, Google Chrome or Opera browser prferably, there might be issues with the Internet Explorer
• To make sure that everything is set correctly, please go to your "Meetings" and click on the green camera button "Meeting starts in ..." - this will open the video call feature of your browser. You should be able to see yourself!

DURING THE ONLINE EVENT

• Access the web platform and be online at least 5-10 minutes before your meetings start.
• RESPECT the other participants' time and show up to all your meetings
• Close your Video Call meeting timely
  Please leave the call in time as you or your meeting partner can have a subsequent meeting right after. A watch is indicating the remaing meeting time
• If an unforeseen circumstance arises and you will not attend a meeting, please cancel your meetings through the platform. This way,the other participant will be notified

FAQs

How do I join a scheduled meeting?

• You can access your meeting schedule via Menu "Meetings" in the top right corner
  
• Click the green button "Start meeting" next to your meetings to join the 1:1 meeting Video Call

What options do I have if the meeting partner does not show up timely?

• Quick reminder to join the Video Call
  Send a message (or phone call) and alert your meeting partner to join the missed Video call
  This should work well if enough time is left over (e.g. 15+ min) for this scheduled meeting
• Re-schedule the meeting
  In case your meeting partner doesn’t react immediately on a reminder you should re-schedule and postpone the meeting by 1-2 hours
• If a meeting can not be managed at the event date itself please use the chat messaging system (open the meeting partners profile) to schedule a phone call or meeting outside this platform

What if my camera or microphone does not work?

• Please check that your browser doesn't block the usage of your camera/microphone due to security reasons
  Check by having a video call with some of your colleagues in another tool (Google Meet, Zoom, ...)
• Depending on your browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form
• How to enable the use of microphone/camera in your browser?
  * Chrome: https://support.google.com/chrome/answer/2693767
  * Firefox: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
  * Opera: https://help.opera.com/en/latest/web-preferences
• If none of the above works, consider switching to another device to join the meetings